If you have a consistent schedule, you’ll be matched with a consistent dog walker, the same person who will be walking your pup for your consistent scheduled walks. If your regular walker happens to ever need time off, no worries! We will have one of our other qualified and experienced dog walkers fill in and will offer a complimentary meet and greet if time allows. We will always reach out to previous walkers first before asking the rest of the team.
All of our walkers have undergone a rigorous hiring and training process, are insured, bonded, background checked and Swifto certified! A complimentary Meet & Greet is provided in-home as an opportunity for you and your dog to get acquainted with your walker and develop a personal, trusting relationship. If you aren’t completely satisfied with the walker originally assigned, we are more than happy to match you with another person who may be a better fit.
Any walk that does not fall within the criteria of consistent, repeating walks is considered a "Sporadic Walk", which although doesn't include an additional fee has no guaranteed consistent walker. Since our dog walkers have varying pre-planned schedules, there is no way for us to guarantee the same walker for walks that are not consistent.
Having said that, we will always ask your previous walker first if they can accommodate another dog walk, before reaching out to a new walker.