We often get asked the question, “will I have the same dog walker/pet sitter every time?” so we’d like to explain a bit more about this and how it works!
We totally understand the bond between a sitter and pet, and so in general we always like to keep it as consistent as possible between the pet's and their sitters.
Consistent Schedule
If you have a consistent schedule, you’ll be matched with a consistent pet sitter. A consistent schedule means your walks or visits are repeating the same days and times, each week. For example, your pet may need 20 minute walks or visits repeating every Monday through Friday between 12-2 pm. This schedule would be considered recurring which means we will match you with one consistent sitter, and you’ll get a complimentary meet and greet with him/her before starting.
A consistent schedule doesn’t necessarily mean every day, it can also be say once or twice a week at a set time, or even once every other week, so long as the schedule is consistent, the sitter can then reserve your spot in their calendar and be sure to be available indefinitely during those time frames.
If your regular walker or sitter happens to ever need time off, no worries! We will have one of our other qualified and experienced team members fill in and will offer a complimentary meet and greet if time allows. We will, of course, always reach out to any previous walkers/sitters first before asking the rest of the team.
Sporadic Schedule
Any walk or visit that does not fall within the criteria of consistent, repeating walks/visits is considered a "Sporadic Walk/VIsit." Sporadic walks or visits are for one-time or infrequent bookings. For example, if you are working late and need someone to swing by and take your dog out, or if you’re a nurse and every week your shift schedule changes. Sporadic walks/visits do not include an additional fee, but rather have no guaranteed consistent dog walker/sitter. Since our sitters have varying pre-planned schedules, there is no way for us to guarantee the same person for walks or visits that are not consistent. However, we will always ask any previous sitters first if they can accommodate another walk or visit, before reaching out to a person who hasn’t met your dog or cat beforehand.
We hope this clears up any questions you may have in regards to the consistency of the dog walker or pet sitter. If you have any additional questions or are ready to book a walk or visit with one of our pawtastic dog walkers or pet sitters or update any currently scheduled walks/visits, feel free to reach out to us via email at scheduling@swifto.com for NYC and Miami clients, or northcarolina@swifto.com for those in North Carolina. Alternatively, you can give us a call or text at (917) 746-7633 for NYC, (786) 408-7870 for Miami, and (980) 399-5980 for North Carolina or you can add a walk/visit online.
