Frequently Asked Questions

About Swifto

Swifto is an innovative dog walking company based in New York City that integrates mobile technology to provide clients with the best possible experience. Our goal is simple: To bring dog walking to the 21st century while preserving the highest degrees of reliability and trust.

Swifto, we’re a dog walking company, for the over extended pet owner, a slick solution for your daytime dog worries. First, we match you with one of our highly experienced walkers, all of whom are screened, background checked, insured, bonded, and college-educated. From there our clients enjoy GPS walk monitoring, pictures, and live poop alerts sent directly to their phone and email! It’s pretty rad. Read More

We walk in all of New York City, including Manhattan, Brooklyn, Queens, and the Bronx.

The app is a cornerstone of Swifto bringing dog walking into the modern age. Your Swifto walker will use the app to alert you when they have picked up and dropped off your dog, as well as GPS tracking the entire walk. The Swifto app allows you to know exactly when your walk starts and ends, where your pup goes, and how the walk went. Full features of the app can be found here

The Swifto office is open from 9am-6pm Monday-Friday, excluding national holidays. While Swifto offers walks 7 days a week from 7am-11pm, all walks must be scheduled during our office hours.

How does it work?

Swifto utilizes mobile technology to bring dog walking to the 21st century. Features of our app can be found here. Just create an account and schedule your dog walks online, by phone, email, or text.--we take care of the rest! Your new Swifto walker will keep you updated using the Swifto app to GPS track every walk and send you notifications and photos of your dog by text and email throughout. Read more.

It’s super easy, and you can get started online anytime! Just create a Swifto account here, choose a walk schedule and fill out your dogs profile. Then sit back and relax while we set you up with one of our rockstar dog walkers who will GPS track and update you on every walk via the Swifto app. If you have any additional questions, you can always shoot us an email to or give us a call at (855) 967-5486 and we’d be happy to help you set up an account.

As a regular client, you’ll be matched with a consistent dog walker, the same person who will be walking your pup each day. If your regular walker happens to ever be out sick, Swifto maintains a dedicated team of in-office cover walkers who will be assigned to fill in temporarily. All of our walkers have undergone a rigorous hiring and training process, are insured, bonded, background checked and Swifto certified! A complimentary Meet & Greet is provided in-home as an opportunity for you and your dog to get acquainted with your walker and develop a personal, trusting relationship. If you aren’t completely satisfied with the walker originally assigned, we are more than happy to match you with another person who may be a better fit.

Any walk that does not fall within the criteria of a "Regular Walk Schedule" of consistent, repeating walks is considered a "Sporadic Walk", which includes an additional fee and no guaranteed consistent walker. Since our walkers have varying pre-planned schedules, there is no way for us to guarantee the same walker for walks that are not consistent. 

We’ve got you covered! We will notify you by email and set you up with another one of our experienced walkers in your area or one of our full time office cover walkers. If you would prefer not to have a cover walker, let us know and we would be happy to cancel and credit you back for the walk.

Absolutely! All of our dog walks are private one-on-one walks, or if you have more than one dog, household walks. Please note that we can only walk multiple dogs together if they are from the same household, not from different apartments within the same building.

At Swifto, we believe your dog deserves the utmost care! Our private walks guarantee your dog will receive the attention to meet his specific needs.

Yes! When you enter your dog’s information on our site, you’ll be able to specify any of your pup’s needs, including feeding, playing, or any other information that we need to know. Our walkers are more than happy to meet your dog’s needs for no extra charge.

When you register with Swifto, you’ll have the option to let us know how the walker will gain access to your apartment:

  • You provide the walker with a set of keys
  • The key is left with a doorman
  • You will be home to let them in
  • You will specify another option

If you have a regular walk schedule, keys are generally exchanged at the initial Meet and Greet. Read More.


Once you have an account, you can easily review your current schedule and request individual or recurring walks online. Just log in to your Swifto account and select the scheduling tab. You will automatically receive a confirmation email when your walker is selected including their contact information and a link to their profile. If you have any questions, feel free to email us at, call, or text us at 1 (855) 967-5486.

Please note that while we offer walks 7 days a week, we schedule all walks (including those requested online) during our business hours, Monday-Friday, 9am-6pm, excluding national holidays.

It’s super easy to cancel individual walks online at any time by logging into your dashboard and selecting the scheduling tab. If you ever need to cancel a repeating walk, just send an email to and we will update your schedule accordingly.

 You can cancel a walk at any time! Just be sure to let us know at least 24 hours in advance if you wish to be credited back for your cancellation. Swifto maintains a strict 24 hour cancellation policy, which is required as a courtesy to our dog walkers who rely on the income of their pre-set walk schedules to make a living, and who without sufficient notice, aren't granted the opportunity of making alternate arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for your scheduled walk. 

If you have a regular, repeating walk schedule, we highly recommend keeping your set walk schedule as constant and unchanging as possible, with minimal scheduling adjustments. As last minute cancellations and reschedules do cause our Dog Walking Professionals to lose valuable work hours, a consistent, set schedule encourages dog walker longevity and reduces turnover rate, resulting in a regular, consistent dog walker for you and your pup! 

For those with the minimum requirement of 12 walks per month who wish to continue qualifying for the discounted 'Regular Walks' rate, any walk cancellations that put you below the 12 walk minimum cannot be credited or refunded. Alternatively, if you would prefer to switch over to the 'Sporadic Walks' rate, this kind of schedule allows for increased scheduling flexibility.  

Yes! We can generally accommodate same-day walks if they are scheduled with at least 5 hours notice within business hours between 9am - 6pm, Monday - Friday.

If you are in need of a last minute walk with less than 5 hours notice, shoot us an email at or give us call at (855) 967-5486. As all last minute walks are subject to walker availability, we cannot guarantee walks scheduled with less than 5 hours notice, although we will do our very best to accommodate your last minute dog walking needs!

Nope! We can accommodate regularly occurring walk schedules as well as sporadic, as needed, or emergency walks. You can view and update your schedule online at any time.

Regular walks are perfect for dog owners who need someone to take care of  their dog daily while they are at work. Regular walks must occur a minimum of 3 times per week (12 per month) on recurring days & times from one address. If you have a predictable schedule and will need the same walks every week, a Regular schedule is for you. Read more.
Sporadic walks are for one time or infrequent walks, for example if you are working late and need someone to swing by and take your pup out. Read more.

No problem! Swifto provides walks 7 days a week between the hours of 7:30am-11:00pm. If you would like a walk outside of those hours, send an email to and we will do our best to accommodate (subject to walker availability).

Adjusting Regular Walks

No problem! You can review your current schedule and request additional walks online at any time by logging in to your dashboard on and clicking on the “Schedule” tab. Often times your regular walker will be available to pick up additional walks, however many of our walkers are in very high demand and cannot always accommodate scheduling changes and additions. If that is the case, you may choose to either cancel the walk, or schedule a Sporadic walk with another one of our talented walkers. Read More.

As a courtesy to our dog walkers, we do ask that regular walks be as consistent as possible. However, we also understand that schedules can change and you may occasionally need to rearrange your walks, so walks may be added at any time and we just ask for at least 24 hours notice for any cancellations. If you have an emergency or need to make a last minute adjustment to your schedule, feel free to give us a call or email during business hours and we will do our best to accommodate you. Read more.

You can cancel and request individual walks from your online dashboard by logging in to your account on and selecting the scheduling tab. Recurring walks can also be requested online. If you need to cancel a recurring walk, or for any other changes, just send an email to

The Dog Walkers

Yes! We only accept walkers that have legitimate, professional experience in caring for dogs. Our walkers are knowledgeable, passionate and driven.

All of our dog walkers first go through a phone interview where we check to make sure that they are meet our standard requirements, are highly experienced with dogs, and college educated. Afterwards, we schedule a face to face interview to ensure their love for our furry friends. Then we do an authorized background check on each walker. Lastly, the walkers all attend a training day at our main office. Only after all of these qualifications are met can applicants begin walking for Swifto. You can view more about the hiring process here.

Yes! all of our walkers are insured and bonded against any accidents that may occur when your dog is in our care. You can take look at what our insurance covers here.

Absolutely! Swifto employs walkers who have a wide variety of experience with dogs of various sizes, breeds, and temperaments. Our qualified dog walkers are more than happy to walk all and all dog breeds.

The Swifto scheduling team matches new clients with walkers based on the following criteria:

  • dog walker’s previous experience with breeds, dog sizes, puppies or elderly dogs
  • dog walker’s availability
  • any owner specifications:
  •  gender
  • personality

We consider all these factors to guarantee that you and your pup are matched with the best possible walker!

Almost all of our dog walkers have previously owned dogs. If they haven’t, they have had extensive experience working with dogs in other situations, such as volunteering at shelters, walking other’s dogs, and working at vet offices or other dog service industries.

We do our best to accommodate any walker requests, but we cannot guarantee their availability outside of regularly scheduled walks. Not to worry though, all of our walkers are highly experienced with dogs, college educated, background checked, insured and bonded. We also select your walker based on your specific preferences such as gender and personality.

Absolutely! We offer a complimentary 30 minute in-home meeting called a Meet and Greet between you, your dog, and your regular walker before walks begin. It’s the perfect time to get to know them and go over any any additional instructions or practical details about your dog. All of the information you share during the meeting is then saved into the walker app so that they may reference it at any point.

Because we cannot guarentee that the same walker will always be available for Sporadic walks, we encourage you to reach out to your walker by phone or text before their first walk with your dog. If you would prefer to meet in person, we are also happy to set up a paid Meet and Greet with any new Sporadic walkers at your request.

If you share our passion for dogs and think you’d make a great addition to the Swifto Dog Walking Team, Apply to be a Swifto Dog Walker.

The Technology

Our Swifto GPS Tracking App allows you to track your dog’s walks in real time, receive SMS and picture messages, and confirmations on your dog’s walks. Learn how the Swifto App works.

Your Swifto Account is your personal online profile used to manage your calendar, schedule walks for the future, update your billing information, or make any changes to your or your dog’s profile.

Just log into your account on and click on your dashboard! There you will be able to view the GPS route, photos, note from your walker, start and end time, distance, and duration.

For your convenience, only the Swifto Dog Walkers need to download the Swifto GPS Tracking App. In order to view your dog’s walk and receive updates, all you have to do is “Dog In” to your Swifto Profile at, select your dashboard, and watch your walk via the map.


We have two pricing structures, Regular and Sporadic. Price depends on walk type (regular/sporadic), duration, and number of dogs in your household. Please note that we exclusively offer private household walks and can only walk multiple dogs at a time if they are from the same household. 
You can take a look at our full pricing right here

To set up your payments:

  • Dog In to your Swifto account at
  • select your Dashboard
  • select “Add Credit Card.”

If you need to edit your card info:

  • Dog in to your Swifto account
  • select your dashboard
  • select “Edit Credit Card”

Whether or not to tip a dog walker is a personal choice up to each of our clients. If your walker is doing an exceptional job, we do encourage you to show your appreciation, however cash tipping is entirely optional. If you decide to tip, you can do that in cash directly to your walker. Tips cannot be added to your invoice or charged to your credit card. Please note that any cash paid to your walker is a voluntary tip in addition to the cost of the walks.

All of our payments are done automatically online via credit card. We accept all major credit cards including Visa, MasterCard, American Express, and Discover.

Just log onto your Swifto account and select the billing tab. There you can view all of your past and current invoices, as well as update your credit card information.

When you log into your Swifto account, any remaining credit will be shown as a monetary amount in the billing tab of your dashboard.

For additional or sporadic walks, we charge on a per walk basis when your walker is selected. Click here for more information about adding additional walks to your regular schedule.

No problem! As long as you cancel with at least 24 hours notice and do not drop below 12 walks per month (if you have a Regular schedule), you will be credited towards your next months invoice.

We have developed our pricing structure in order to allow our walkers to provide the same level of care and personal attention to their Sporadic clients as they do to those they walk for regularly. When it comes to Sporadic walks, there are many additional considerations for our walkers in order to provide exceptional service. Read More.

Billing takes place at the beginning of each month for the upcoming month’s schedule. Sporadic, one off, clients with no set schedule will be charged prior to the walk upon scheduling.

Groupon, Living Social and Yelp deals

We know you love a good deal, and so do we! From time to time we may offer discounted package deals on sites such as Groupon and LivingSocial, among others. All of our deals are one per household for new clients only and cannot be combined with any other offers.

You are more than welcome to buy additional deals as gifts for friends, but you cannot apply more than one deal (of either the same or different types) to your account. All of our deals are one per household, valid for new clients only, and cannot be combined with any other offers.

Just forward your voucher or redemption number to and we will redeem the deal and credit your account!

The $20 for $40 deal on Yelp entitles you to $40 worth of any Swifto dog walking services. The credit will simply be applied to your first $40 worth of walks. 

No problem at all! You would simply be charged the difference between the value of the deal you purchased and the price of the walks you scheduled. Just shoot us an email to and we will get you all set up!

Groupon and Living Social deals are valid for 5 30 minute walks for one dog. These may be scheduled all at once or over time. 

Other Deals and Discounts

Definitely! For more information about becoming a Swifto business affiliate, email us at

If you’re a user of the online currency BitCoin and are a first time Swifto user, you can purchase a package of 5 30 minute walks for the equivalent of $50 here.

Finding the perfect dog walker for your and your pups unique needs can be tough. Swifto tries to make it easier by putting a face to the company and adding a personal connection. From time to time you may run into Swifto at various dog events or dog parks, or just strike up a conversation with one of our walkers on the street. If you’ve been given one of our vouchers or business cards, just give us the code on the back and receive your first walk free when you set up a regular schedule!

If you’ve been introduced to Swifto by one of our awesome walkers, be sure to let us know who it was when you set up your account and don’t forget to request your first walk free!

If you are (or were referred by) a current Swifto client, you can take advantage of our Affiliate Program! For every friend who you refer that schedules walks, both of you will receive a free walk. There is no limit to the number of people you can refer or the number of free walks you can accumulate!

Absolutely! As well as various limited time deals and offers, we have a several ongoing promotions. Additionally, Swifto partners with several pet related businesses and participates in several employee reward/incentive programs.

We have two standard pricing models, Regular and Sporadic. Our Regular pricing structure is our discounted “bulk” rate, with walks occurring at least 3 times per week, a minimum of 12 per month. You can take a look at our rates here.

First Time Dog Owner/New Dog or Puppy

Absolutely! We have a variety of walkers experienced with dogs of all ages, breeds, and temperaments. When you add a dog to your account, you have the option of filling out additional information that will be visible to your walker within the swifto app. If you have any specific needs in a dog walker, just let us know and we will do our best to accomodate. Additionally, we offer a complimentary Meet and Greet (if you have a regular schedule) where you can get to know your walker, introduce them to your dog, and let them know any specific details about your dog. If you have a sporadic schedule, we are happy to set up a paid Meet and Greet at your request.

One of the most common questions new dog owners have is how often they should have their dog walked. Walk frequency depends on your dog’s unique needs based on age, breed, temperament, and training. For more information, click here or give us a call to discuss.

Ideal walk duration depends on your dog’s unique needs based on age, breed, temperament, and training. For more information, click here We do have a 30 minute minimum duration, however if your dog does better with a brief relief walk, it is up to you how the walker spends the remaining time. Especially with smaller breed puppies, many of our clients ask that their walker not spend the entire duration outside. You can let your walker know how long you would like them to spend walking, socializing with other dogs, or playing inside, and they will be happy to accommodate.

As all of our walks are private, Swifto does not have any rules about vaccinations or spaying/neutering. Just let us know if your dog should be kept away from other dogs while on their walk.

It is entirely up to you to decide when your puppy is ready for walks--Swifto does not have any rules about age. For younger puppies who are not quite ready to go outside, we offer puppy visits for a walker to come and play with your new dog and take care of anything such as feeding and changing pads. When your puppy is ready to transition into walks, you can let the walker know how long you would like them to spend walking outside, socializing with other dogs, or playing inside.

Absolutely! Swifto’s walkers have a wide range of experience with dogs of all ages, breeds, and temperaments. If you have any specific requests for your new walker, just let us know and we will do our best to accomodate.