Swifto's Onboarding Process |

Swifto's team is made up of experienced dog walkers and pet sitters who share our love of pets and our understanding of the high quality care they deserve. Only 1% of applicants are onboarded and they are expected to uphold the values and responsibilities that being a Swifto dog walker and pet sitter entails. We pride ourselves on our commitment to excellent care, reliability, and qualified and professional team members. To instill this message, our walkers and pet sitters undergo a comperhensive onboarding process. During this onboarding period, we work to ensure each individual will become a successful member of the Swifto team.

One-on-One Sessions

Each new team member engages with a Swifto instructor in-person and closely reviews Swifto's standards and policies during a dedication onboarding session. Key points, such as consitent communication with clients including pet updates, taking photos, and reading all the owner's provided information, are reinforced. Afterward, the team member learns the rules of home access and client property maintenance. We outline the different types of home access and how to manage them successfully, respectfully, and safely. We confirm the team member understands all aspects of pet care and the various methods involved. The one-on-one nature of this highlights the importance and prioritization of each pet's safety and the serious commitment our dog walkers and pet sitters make. This part of onboarding equips each team member with the necessary knowledge before practicing real dog walks and cat visits.

Practice Walk/Visit

Our dog walkers and pet sitters will experience how a walk and/or visit works while fully applying their knowledge. This final step of onboarding is extremely important, as it demonstrates the kind of dog walker and pet sitter the team member will be. We address any questions or issues they may encounter during a walk or visit, giving them a glimpse of a typical day at Swifto.

Proper Leashing/Harnessing

Our walkers must understand which types of equipment are most effective and why. Onboarding practices may vary by location and can include an in-depth segment focused on leash and harness safety. Our dog walkers can receive hands-on practice by putting on and taking off different types of harnesses. This exposure equips them to confidently and appropriately handle a variety of harnesses, ensuring successful dog walks.

Continued Support & Monitoring

After each dog walker and pet sitter is onboarded, they continue to be supported by our full-time team of scheduling managers. They work to ensure high quality care is provided to each client by monitoring operations and assisting team members as needed every single day. We care for thousands of pets with varying needs from daily dog walking to extended vacation pet sitting. If a pet sitter or dog walker needs assistance in any way, we have a support team built to give them everything they need to provide the best care experience!