You can cancel and request individual walks from your online dashboard or through the app by logging in to your account on swifto.com and selecting the scheduling tab. Recurring walks can also be requested online. If you need to cancel a recurring walk, or for any other changes, just send an email to firstname.lastname@example.org. And as always, if you feel more comfortable doing your scheduling over the phone, you can always call or text us during business hours (Mon-Fri 9am-5pm). In NYC: (917) 746-7633 in Miami: (786) 408-7870 and we'll be happy to help you out.