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What is your cancellation policy?

 You can cancel a walk at any time! Just be sure to let us know at least 24 hours in advance if you wish to be credited back for your cancellation. Swifto maintains a strict 24 hour cancellation policy, which is required as a courtesy to our dog walkers who rely on the income of their pre-set walk schedules to make a living, and who without sufficient notice, aren't granted the opportunity of making alternate arrangements to pick up additional work to make up for the loss of income within the time slot that was originally reserved for your scheduled walk. 

If you have a regular, repeating walk schedule, we highly recommend keeping your set walk schedule as constant and unchanging as possible, with minimal scheduling adjustments. As last minute cancellations and reschedules do cause our Dog Walking Professionals to lose valuable work hours, a consistent, set schedule encourages dog walker longevity and reduces turnover rate, resulting in a regular, consistent dog walker for you and your pup!